IT Outsourcing / BPO
Extend Your Capabilities with Scalable, Global IT Support and Operations
We deliver end-to-end IT Outsourcing and Business Process Outsourcing (BPO) solutions that empower your business to operate more efficiently. By leveraging a global talent pool and robust infrastructure, we handle essential tasks such as remote technical support, billing assistance, and customer service—so your internal teams can focus on growth and innovation.
Functions
24/7 remote helpdesk and technical support
Billing and Account Management assistance – Support for account inquiries, subscription management, payments, and disputes.
Customer service and engagement solutions
Back-office operations and workflow automation – administrative support including data entry, content moderation, and order fulfillment
Scalable staffing – Resource allocation across time zones
Services
Interaction & Compliance Services
Customer Service & Inbound/Outbound Call Handling – Data Entry & Processing
Multilingual Customer – Voice, Chat, Email support service
Helpdesk & Ticket Tracking
Knowledge Base & Content Moderation
Order Management & Fulfillment Support
Advance Compliance Services
Data Entry & Processing
Regulatory Compliance & Audit Readiness
Customer Contact Consent Management / Privacy & Communication Preferences
Networks allow users to manage preferences related to
Do Not Call / Email / Mail / Knock List updates
Marketing Opt-Outs via provider privacy portals
Notification Management
Billing alerts, account updates, privacy preferences
Retention Department Support
Call handling for account retention offers
Off-peak call optimization
Personalized account-level recommendations
Key Clients & Projects
Healthcare Provider – HIPAA-compliant patient support & appointment scheduling
Retail Chain: Return management and loyalty program support
Dish TV Partner & ISP Helpdesk (outsourced multilingual customer support)
Benefits
Multilingual Support Scalability through outsourced operations
Reduced churn and increased retention
Integration with CRM/Support Platforms