Contract Buyout Program

Up to $500 Contract Buyout
We’ll reimburse early termination fees (ETF) from your previous provider, up to $500. The exact reimbursement will be based on the ETF listed on your final bill. Certain terms and restrictions apply

Performance Details

Our service is backed by industry-recognized performance standards, including broadband speed and reliability. For more information, see the latest national broadband experience reports

Terms & Conditions – Contract Buyout Eligibility

To qualify for the Contract Buyout program:

You must purchase and activate a minimum of three mobile lines, with at least one number ported in from another provider (“Qualifying Lines”).

All lines must be activated within 30 days of order.

Each ported line may be eligible for up to $500 reimbursement, with a maximum of five ported lines or $2,500 per account.

You must submit:

A completed Contract Buyout application

A final bill from your previous provider that clearly shows the ETF amount

Proof of payment for the last 3 months

All documentation must be submitted within 30 days of activation.

The ported line must have been active with your previous provider for at least 90 days prior to switching.

Reimbursement is issued via prepaid card (no cash access, expires in 12 months).

Reimbursement excludes interest, taxes, and fees.

Service must be maintained for 12 consecutive months; otherwise, full reimbursement amount may be forfeited or recovered.

Offer is not available in all areas and may not be combined with other promotions.

Internet and Auto Pay enrollment are required.

Activation fees and standard service terms apply

Frequently Asked Questions – Contract Buyout (Residential)

What do I need to submit?

A completed Contract Buyout form
Your final bill from the previous provider with the ETF clearly listed
Your name and address must match the new account
You must have active qualifying services (e.g., Internet + Video or Voice). If all three are not available, subscribe to all available eligible services in your area.

What services are excluded?

Mobile hotspots, tablets, wearables
Subscription TV or streaming services (e.g., Hulu, Netflix)
Wireless-only services
Taxes, equipment return fees, and non-ETF charges

What if there’s no ETF on my final bill?

Some providers issue ETF charges on a separate billing cycle. Contact your previous provider and request a bill that clearly shows the applicable ETF.

When will I receive my reimbursement?

Once your documentation is received, allow up to 5–7 business days for review. Approved payouts will be issued within 10 business days after verification.

Can the payment be sent to my previous provider?

No. All buyout reimbursements are issued directly to the new account holder.

Can funds be directly deposited into my bank account?

No. Payments are issued via prepaid card only.

What if my ETF exceeds $500?

The program will cover up to $500. If the total ETF exceeds this, you will be responsible for the difference.

What if I had more than one provider?

You may submit bills from multiple providers (e.g., TV from one, Internet from another), but the total reimbursement is capped at $500. Each bill must clearly show ETF amounts.

Can I use the Contract Buyout more than once?

No. Each household/account is only eligible once for the Contract Buyout program.

What if I don’t have an ETF?

If you’ve completed your contract and are not charged an early termination fee, you will not qualify for reimbursement. Final billing charges without ETFs are not eligible.

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Channel & Content Copyright Disclaimer

All channel names, logos, and related marks are the trademarks or service marks of their respective owners and are used under license where required. Programming content, including movies, shows, and network branding, is the intellectual property of the respective content providers.

The availability of specific channels, programs, and on-demand content may vary by plan, location, or device and is subject to change at any time without notice. Subscription or additional fees may be required for access to certain channels or premium networks.

Device & Equipment Requirements

To access higher speeds and enhanced features, certain device and equipment requirements apply:

Speed Boost functionality may be available when connected to supported Wi-Fi networks using compatible mobile devices.
Advanced Wi-Fi and updated equipment are required for optimal performance.
Internet speeds may vary based on the number of connected devices, network conditions, and equipment.

Recommended Speeds by Household Size and Usage:

Household Size	Recommended Speed	Device Range
Single/Small Household	100–300 Mbps	1–7 devices
Small–Medium Household	300–500 Mbps	8–14 devices
Large Household	500 Mbps – 1 Gbps	14+ devices

The more users and devices in your home, the more bandwidth you’ll need for smooth streaming, gaming, conferencing, and browsing.

�� Check Your Current Internet Speed

Curious how your current plan compares? Run an Internet Speed Test to check your real-time upload and download speeds and determine if you need to upgrade.

Privacy Communication Preferences
We value your privacy and offer options to manage how we contact you for marketing purposes. You can choose how we use your contact information for promotional communications and advertising. To update your preferences, complete the form below or contact our support team. Some options may only be available to customers or residents of certain regions. Please ensure your contact information is accurate.

Do Not Call
To opt out of marketing and sales calls, provide your phone number(s) and check the box. Your number(s) will be added to our Do Not Call list, though you may still receive calls for up to 30 days during processing. Service-related calls regarding your account may still be delivered.

Do Not Email
To stop receiving promotional emails, provide your email address(es) and check the box. Your request will be processed immediately, but emails may still be received for up to 10 business days. Transactional or service-related messages will continue.

Do Not Mail
To opt out of promotional mail, enter your postal address and check the box. Your address will be added to our Do Not Mail list, though marketing mail may continue for up to 60 days. This does not apply to billing or service notices.

Do Not Knock
To decline in-person marketing visits, enter your physical address and check the box. Your address will be added to our Do Not Knock list, with a processing time of up to 60 days. This does not affect scheduled service visits or essential communications.

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