Managed IT Services
Reliable, Scalable, and Secure IT Operations
We deliver end-to-end Managed IT Services that keep your infrastructure secure, efficient, and resilient. As a Managed Service Provider (MSP), we oversee every aspect of your IT environment—from proactive monitoring and network management to cybersecurity and data protection—ensuring optimal performance and business continuity.
Capabilities
Network & Server Management
Software Installation and Configuration Management
Software Updates and Patch Management
Cybersecurity Monitoring & Detection
General IT Helpdesk – Windows/Mac Support
Mobile Device Support & Syncing
Password Resets & User Credential Management
Real-Time Remote Assistance via Secure Remote Desktop Tools
Tier 1–3 Technical Support
Services
IT Help desk and Diagnostics Support for Systems and Users Service
Incident & Ticket Management (ITIL Aligned)
Desktop & Application Support
SLA-based Performance Management
Real Time Remote Troubleshooting
Password Resets, Software Assistance
Technical Support
Server and network monitoring
Connectivity Support (Set-Top Boxes, Signal Loss, Decoder Issues)
Remote Diagnostics & Configuration
Firmware Updates & System Resets
Technical Escalation Management
Customer Assistance
Guided Installation Assistance via Phone or Chat
Parental Control & Language Settings Support
Tier 1, Tier 2 & Tier 3 Set-Top Box & Decoder troubleshooting
Customer Account Setup & Activation
Field Technician Appointment Scheduling
Advanced Services
Ticketing and Tracking System
Real-time support resolution
Process Automation & Workflow Management
Change Management Support
Enhanced Collaboration & Accountability
Operational Highlights
24/7/365 Global Support Coverage
99.9% SLA Adherence Rate
Average First Contact Resolution: 85%
Integrate with platforms like Zendesk, Freshdesk, ServiceNow, and Salesforce
Multilingual Support: English, Urdu, French, Arabic
Key Clients & Projects
Fintech Company – 24/7 IT Helpdesk with 5000+ monthly tickets
ISP Technical Helpdesk – Connectivity support and modem/router setup, reducing service calls by 30%
Benefits
Streamlined Workflows and Ticket Resolution
Faster Response & Downtime
Reduce Workload via Automation
Lower Operational Risk via Change Management