Telecom Consulting
Strategic Guidance for Telecom, Billing, and Support Infrastructure
We provide expert consulting services to help businesses design, optimize, and implement telecom solutions that align with operational goals. From selecting the right providers to streamlining billing systems and enhancing customer support channels, our team ensures your telecom environment is cost-effective, scalable, and performance-driven.
Capabilities
Optimization of telecom networks planning and vendor coordination
Billing system analysis and integration support
Customer support process alignment with telecom operations
Vendor evaluation and contract negotiation assistance
Order Management & Fulfillment Support, Activations and Deliveries
Customer Service & Inbound/Outbound Call Handling
Helpdesk and Remote Support
Services
Contract Buyout Program
Eligibility and processing – Must provide final bill with ETF
$500/line max, up to $2,500/account
Retention condition – Must activate and maintain new services for 12 months
Applies to cable/internet/phone – not subscription TV or mobile
Redeem – Submission of buyout form and prior provider proof
Get up to $500 Contract Buyout credit. Submit your final bill showing Early Termination Fees. Receive your prepaid card within 10 days of approval
Operational Policies & Fees Service
Unreturned Equipment charges
Network providers will charge you for any unreturned equipment, and the costs depending on the device—whether it’s a modem, router, or cable box—you could face fees. These charges will show up on your final bill or as a separate charge.
Auto-Pay Failure Penalty
Avoiding penalties by ensuring payment method is valid and active
Billing Disclosures
Changes in Amount Due or Billing Rate
Promo Expiry, Taxes, Video On Demand Purchases
Rewarded for loyalty
Getting personalized deals
Billing rate changes and service charges.
Advanced Services
Device Migration Assistance transitioning users to new streaming hardware or platforms.
Customer Onboarding & Verification compliance & smooth user setup
Order Fulfillment and Equipment Dispatch – traceable delivery of required hardware.
Benefits
Enhanced Collaboration & Accountability
Customer Retention Tools
Data-Driven Telecom Decision-Making
Simplified provider transition with buyout and onboarding support